Private Space
Clinical success in telehealth relies on a confidential environment. Please ensure you are in a quiet, indoor space where you cannot be overheard. For optimal privacy, we recommend using headphones and staying in a room with a closed door throughout our session.
Technical Stability
Stable connection is vital for maintaining the therapeutic flow. Ensure your device is plugged in or fully charged and connected to a reliable high-speed network. If a technical failure occurs, please check your email for a secondary link or expect a phone call from your provider.
Emergency Protocols
Telehealth psychotherapy is available in Illinois and Michigan. Clients must be physically located in Illinois or Michigan at the time of the session. To maintain safety, we verify your address and local emergency contact at every start. Direct crisis calls to 988 or 911 immediately if needed.
Digital Communication Boundaries
Response Times
For non-urgent administrative matters, we typically respond within 24 to 48 business hours. Clinical matters are best addressed during scheduled sessions to ensure your privacy and focus.
Privacy & Security
Telehealth psychotherapy is available in Illinois and Michigan. Clients must be physically located in Illinois or Michigan at the time of the session. While we utilize secure, HIPAA-compliant platforms for virtual therapy, standard email and text communications are not fully encrypted. To safeguard your sensitive personal health information, please restrict all electronic messaging to logistically focused or scheduling needs only.
Urgent Support
Electronic messaging is not monitored for crisis support. If you are experiencing a mental health emergency, call or text 988, dial 911, or visit the nearest emergency room immediately.