Private Space
Clinical success in telehealth relies on a confidential environment. Please ensure you are in a quiet, indoor space where you cannot be overheard. For optimal privacy, we recommend using headphones and staying in a room with a closed door throughout our session.
Technical Stability
Stable connection is vital for maintaining the therapeutic flow. Ensure your device is plugged in or fully charged and connected to a reliable high-speed network. If a technical failure occurs, please check your email for a secondary link or expect a phone call from your provider.
Emergency Protocols
At the start of every session, your provider will confirm your current location and a local emergency contact. This HIPAA-compliant practice ensures your safety during remote care. In case of a mental health crisis, please reach out to the 988 lifeline or local emergency services immediately.
Digital Communication Boundaries
Response Times
For non-urgent administrative matters, we typically respond within 24 to 48 business hours. Clinical matters are best addressed during scheduled sessions to ensure your privacy and focus.
Privacy & Security
While we use HIPAA-compliant platforms for telehealth therapy, standard email and text are not fully encrypted. Please limit electronic messages to logistical or scheduling needs to protect your health information.
Urgent Support
Electronic messaging is not monitored for crisis support. If you are experiencing a mental health emergency, call or text 988, dial 911, or visit the nearest emergency room immediately.