Your Privacy Matters
Confidentiality & Privacy Policy
Trust is the foundation of our work together. We adhere strictly to HIPAA standards to ensure your protected health information remains secure. Everything shared in our sessions is confidential, with specific legal exceptions: if there is an immediate risk of harm to yourself or others, in cases of suspected child or elder abuse, or when required by a court order. We will always strive to discuss these steps with you beforehand whenever safe and possible.
Terms of Use & Informed Consent
Participation in therapy is voluntary. By engaging in services at New Hope Therapeutic Solutions, you acknowledge that you understand the goals, risks, and benefits of treatment. Our practice serves adults navigating life transitions. You have the right to ask questions about our approach at any time and to pause or end treatment as you see fit. We work as partners in your healing process, maintaining professional boundaries and ethical standards at all times.
Telehealth & Digital Communication
To facilitate safe and accessible care, we utilize encrypted, HIPAA-compliant platforms for all virtual sessions. As a remote practice, we provide services exclusively to residents of Illinois. While digital communication offers convenience, we ask that you ensure a private space for your sessions. We prioritize technical security and will provide clear guidance on how to join your secure video calls for every appointment.
Practice Policies & Privacy
Confidentiality & Privacy Policy
Your privacy is central to our work together. All information shared within our sessions is strictly confidential and HIPAA-protected. Exceptions to confidentiality are limited to situations involving immediate risk to yourself or others, or as required by clinical safety laws. We utilize HIPAA-compliant software for all record-keeping to ensure your personal health information stays secure.
Terms of Use & Informed Consent
Therapy is a collaborative process that requires your informed participation. By entering into care, we agree to a professional relationship built on mutual respect. You have the right to ask questions about treatment methods, goals, and progress. While results vary, our commitment is to provide evidence-based support tailored to your unique clinical needs and long-term wellbeing.
Telehealth & Electronic Communication
We utilize secure, encrypted video platforms to provide accessible care for Illinois residents. For the best clinical outcome, please ensure you are in a private, quiet space during sessions. Electronic communication is strictly for scheduling and logistical needs. Clinical concerns are best addressed during our scheduled video sessions to maintain the highest standard of privacy and care.
For detailed questions regarding your dynamic rights or data handling, please contact our intake team directly. We are committed to maintaining a safe, professional, and transparent environment for your therapeutic journey.